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We’re thrilled to share our unique, handcrafted products with you! Whether you’re interested in our fire hose ring, wallets, pendants, we’ve got you covered. If you can’t find the answer you’re looking for, feel free to reach out to us—we’re happy to help!
ORDERS
Can I customize/engrave my wallet or ring?
At this time do not offer custom engraving.
Is there a minimum order for free US shipping?
All US shipping is free!
Can I change/cancel my order?
This can be done as long as your order is not processed yet. Please email us at info@blazedesigncompany as soon as possible in order to make a change or to cancel your order.
SHIPPING
When will my order be shipped?
Wallets and pendants will ship within 24hrs, Monday to Friday. Our fire hose rings are hand crafted to order and currently have a 3-4 week lead time.
Will I receive an order confirmation and a shipping confirmation?
Yes, you will receive a confirmation email when you place your order and another email when it is shipped including tracking information.
How long does it take to receive my order once my item has been shipped?
We ship via USPS, you can expect your order to arrive 1-3 days after it is shipped.
My order hasn't arrived yet, but I think it should have by now. What should I do?
If your order has not arrived yet please email us info@blazedesigncompany.com and we will help you track it down.
PRODUCTS
My item looks different than the pictures/description on the website. Is this expected?
Due to the recycled nature of the fire hose your item may appear slightly different from what you see in our product pictures. The color may be slightly lighter or darker and may come with scuffs and markings. Each item is uniquely hand-crafted, and may differ slightly from other products of a similar make. This is the character and story that each fire hose has!
Will you offer more colors?
We add new colors periodically. If you'd like to request a specific color, please email us info@blazedesigncompany.com
How will I know when you have new products or new colors?
Please sign up for our email list at the bottom of the page for product or new color updates.